品茶 Pin Cha @ Yishun 418

Dear Boon Jing, I am truly sorry to hear about your unpleasant experience. Thank you for bringing this to my attention. Please text me directly and let me know which staff member showed this attitude — this is not acceptable, and I will personally speak with them to ensure it does not happen again. Your support means a lot to us, whether it’s a $1 drink or a full set meal, and we value every customer who chooses to patronize us. I hope you’ll give us the chance to serve you better next time. Warm regards, Dary Chia

Thank you for sharing your thoughts with us! We’re glad you enjoyed the milk tea and waffle stick. We understand it can feel frustrating when service seems uneven. In cases where drinks are served faster, it’s usually because milk tea is prepared more quickly than food items. We’ll continue working on improving our service flow so every customer feels equally prioritized. We appreciate your feedback and hope to welcome you back soon!